Paypal versus Payoneer Buyer Protection

Today I will compare Paypal and Payoneer and their buyer protection, coming from personal experience.

What is Buyer Protection?

The buyer protection is simply what the payment processors offer to their customers in case they buy something and don’t receive it, or receive a faulty product/service not as described. Paypal is supposed to have a rock solid buyer protection, while Payoneer doesn’t actually have one.

But that’s upside down. Paypal’s buyer protection won’t necessarily protect you from being scammed, and Payoneer does have buyer protection, and does it better than Paypal.

 

Scammed for $130 and $100

Back in 2019 I was having an incredible amount of work at one point, and there were things I needed to buy in order to complete the work for my customers. But what I needed to buy wasn’t very easy to get, and my main and trustworthy providers couldn’t handle the volume I needed, so I was forced to look around.

For the most part I got my business done and there were no problems, except for 2 cases. One case for $137.50 on Paypal and one for $100 on Payoneer. Both cases happened a few days apart, and both were typical scams.

I agree on a purchase with a person, I pay them, and then they stop replying to me.

When I realized what was happening, I did a chargeback on Paypal asking for my money back because I never received what I paid for. I lost that case. You can read all about it here – https://onmoneyline.com/selling-online-paypal-and-scams-part-4/

 

Paypal Process

Paypal offers an in-built way to chargeback/dispute a payment, so I followed the process, submitted my case and waited for the seller to reply. He never replied, and after about a week the case was escalated to Paypal for review. A few days later Paypal emailed me that they awarded the money to the scammer.

Throughout this process I received numerous emails from Paypal… automated emails… and in each of them I was told that if they need more information about the case from me they will ask me. And while I hadn’t submitted a crazy amount of information when I made the chargeback, I felt confident that if anything is unclear they will ask me for more information.

Well, they never asked me anything. They just awarded the case to the scammer and allowed him to keep MY money. Wow.

When it was over I contacted Paypal and demanded that the case be reopened because I can present more evidence to prove my case. But Gaypal wouldn’t have it, they told me to go f*ck myself…

 

Payoneer Process

I was worried about Payoneer, because they don’t actually have an in-built way to chargeback/dispute a payment. But I figured, I have nothing to lose, so I contacted them on live chat and explained the situation.

After the chat ended they sent me an email asking me to provide information about the case. I provided all the info, in great detail. They reviewed the case, and after 4 days they refunded the money in my account.

Here is how it was dealt with (read from bottom to top):

During the process the scammer I was dealing with here suddenly contacted me, apologizing for not replying to me for days, begging me to drop the case and he will provide the work or refund me. I refused to allow him to provide the work, but did agree to drop the case if he refunds me.

At first he wanted to refund me on Paypal, claiming that he didn’t have money in his Payoneer account. Yeah, right! Do I look stupid to you? Paypal isn’t a safe payment processor. He could send me the money on Paypal, I drop the case on Payoneer, and then he does a chargeback on Paypal, and then I’m at the mercy of the dummies on Gaypal to allow me to keep the money, and there’s no guarantees there.

So after I refused to take a refund on Paypal he asked me for a few days and he will send it to me on Payoneer. He was gonna send it through a friend of his. But there were delays, he couldn’t find his friend, whatever. Just more bs.

In any case, Payoneer refunded me the money and that was the end of it.

Perfect :)

 

Who wins?

Of course Payoneer wins. Payoneer always wins. A pile of sh*t would win if comparing to Paypal.

See, the difference is that Payoneer asked me to provide information, then a human reviewed it, they contacted the other person involved asking them to state their case, and they handled it correctly.

On the other hand Gaypal has their automated systems, and it wouldn’t surprise me if an actual human never even touched the case. They probably have like a system that just randomly picks winners and losers based on nothing, haha.

 

Here is a video I made talking about this:

 

Conclusion

I know a lot of people feel safe using Paypal because of their buyer protection and everything. But it doesn’t mean anything guys. All those high fees you keep paying Gaypal for every little thing, it doesn’t afford you much protection. It doesn’t get you anything. Paypal is the scammer’s paradise. It would be way easier if Paypal switched gears and started doing things the right way (they could learn from Payoneer).

Other payment processors will treat you better, and you’re almost surely to get by with lower fees on Payoneer, Transferwise, Cryptocurrencies, Perfectmoney, Skrill, pretty much all of them.

So stop giving Paypal all your money and allowing them to continue with their monopolistic practices, and start using alternative payment platforms.

Thank me later ;)