Paypal – How to Contact in Message Center

Often I see people online asking how to contact Paypal via a message and getting no information or getting false information. In this article I will show you how to contact Paypal in their Message Center, 100% working and tried.

 

How NOT to contact Paypal

One of the information I see being spread around as a contact email to Paypal is this – [email protected]

Trying to contact Paypal on this email won’t work. No one monitors this email for messages and you will never get a reply. I will show you more about this in a screenshot below, keep on reading…

Another way of “contacting” Paypal is posting on the Paypal community forum, here: https://www.paypal-community.com/

This could help, but more often than not you’ll get no response. And when you do get a response, more often than not it will not help you.

 

How TO contact Paypal

Contacting Paypal in their Message Center is extremely easy.

Here are the steps:

1. Go to Paypal.com and login
2. Scroll to the bottom of the page and click where it says “Contact Us“
3. On the page that appears, click where it says “Message Center“
4. Click where it says “Compose“
5. Pick a Topic, and a Sub-Topic
6. Write your message in the box, and click Send

That’s it. Paypal has received your message and will get back to you within 24-48 hours.

 

Video Guide showing you the process step-by-step:

By the way, if you want you can always call them. Read my Guide on how to Call Paypal Here

 

What happens After contacting Paypal

After you send your message a Paypal representative will respond within 24-48 hours usually (unless you contact them on Friday, then you may have to wait until Monday/Tuesday for a response, because they do not work weekends).

Now, when Paypal responds you will receive an Email on the email address that you are using with Paypal:

And this is how it looks when you open it:

If you click on “Visit the Message Center,” you will be taken to the Paypal login page, and after logging in you will be taken to the message to read what Paypal replied to you. And on that page if you want you can respond to what they wrote you, and keep going back and forth with them until your problem is resolved or until you get a satisfactory answer to whatever you asked them.

Note: The RED arrows I inserted in the screenshot are to reference what I said above about how NOT to contact Paypal. See, that’s the email Paypal uses to respond to messages, but they don’t monitor that email, so if you reply to it nobody will ever see it. On the top RED arrow you can see the email address, and on the bottom one you can see where they literally say: “Please do not respond to this email.”

 

Your recent email to Paypal

A few days after contacting Paypal you will receive another email from them:

And when you open it:

That’s a little survey they want you to take to tell them about your experience with contacting them and all that. You don’t have to do this, it’s optional. But when you receive this email, if you’re anything like me, your heart might skip a beat. What’s this? What new hell is this? New problem?

No worries, it’s all good ;)

 

Conclusion

Contacting Paypal is extremely easy, as you can see. But I will say, contacting them this way takes a day or two for them to respond, and then if you have to respond to what they say, you wait another day or two for a reply, and so on and so forth. But if you CALL Paypal, your chances of getting your problem resolved better and faster or getting legit information are much higher.

If you have any questions, ask below. Thanks for reading.